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Customer Service Officer

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Customer Services
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Do you have a passion for helping customers?  Staples Solutions we are looking for a customer support-driven for our customer European Commission.

Moreover, Staples Solutions pays attention to your personal development, bringing together the best in you!

Your responsibilities:

  • Multi skilled across all customer service functions, takes ownership in providing order placement, problem solving, quotations and complaints handling to your customer.
  • Ensures current and up to date standard operating process instructions are in place for each contact centre function
  • Takes ownership of own personal develop in order to maintains and develop knowledge of Staples products, services and processes
  • Expert point of contact for end to end service delivery processes and procedures
  • Identifies root causes via analysing data and proactively suggests improvement initiatives in order to increase customer satisfaction

 

Your assets:

  • Experience of working in a customer facing role
  • A passion for providing an outstanding customer experience
  • Proven rapport builder with excellent influencing and negotiating skills
  • Strong team player,  who embraces change and continuous improvement
  • Experience of working as part of a high performing team
  • Ability to motivate self
  • Outstanding problem solving skills – shows flexibility and adaptability for the good of our customers
  • Excellent knowledge French and English
  • Bachelor degree

 

Staples’s offers:

An alternate job within a very enthusiastic and young team in a dynamic organization. We always encourage you to think, to take responsibility and to develop yourself.

 In addition, we offer excellent additional advantages such as 26 holiday days a year, hospitalization group insurance, meal vouchers. At Staples, every employee gets the chance to succeed!

Will you be our new colleague?? React asap! Send your CV and motivation letter to Sandra.kohne@staples-solutions.com. We look forward to your response

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